Can I get a faster shipping time?
We are unable to speed up any one particular order's processing time after it is placed. We do require the 1-4 processing time. The transit time is the only method of speeding up a package before the order is placed. This however can not be altered when the order is in processing. Orders can also not be cancelled once they are placed. Once the tracking number is added to your order you may call the carrier to see if they are able to speed up it's delivery.By clicking on a photo or the title of a product on the category pages, will open a product page that will show you complete details on any product. All information is posted on this page. If you requre more information on a product it may be available by contacting us by email. We may update the product page if new information is available.Checkout involves four steps.

What if I want to make a change to an item in my order during the checkout process?
You can delete items, update quantities and add new items before you complete your checkout process without any problems or help from customer service.We are unable to speed up any one particular order's processing time after it is placed. We do require the 1-4 processing time. The transit time is the only method of speeding up a package before the order is placed. This however can not be altered when the order is in processing.

Can I pick up my order at the warehouse or head office?
Unfortunately we do not allow pick-ups from our warehouse or our head office; all orders are sent out from our NC or CA warehouse by a traceable method. For this reason viewing products is also unavailable. We do offer a money back guarantee on most items. If you are not satisfied with your purchase you may return it.

Why is there a package and handling fee?
an online retailer we know the cost of hiring staff to package and handle your order for shipping. This fee is added to your order to cover those costs. Unlike other online companies who charge upwards of a $10 handling fee, ours is modest in comparison, visible in your cart before you checkout with your payment information.Most orders will arrive at your door within 4-10 business days within the US and 7-14 business days outside the US.Once orders are placed they can not be canceled or altered if they have been sent to our shipping dept.

How do I search for Costumes?
There are two ways you can search for products. Navigate through the website to search by category. The second way is to use our search box. Type in a keyword or part number to have our shopping cart provide products that match that search term.Once you have added all your items to the cart and are ready to checkout your credit card or PayPal information will be attained.

Why is there a package and handling fee?
an online retailer we know the cost of hiring staff to package and handle your order for shipping. This fee is added to your order to cover those costs. Unlike other online companies who charge upwards of a $10 handling fee, ours is modest in comparison, visible in your cart before you checkout with your payment information.You can delete items, update quantities and add new items before you complete your checkout process without any problems or help from customer service.Once you have added all your items to the cart and are ready to checkout your credit card or PayPal information will be attained.